Delivery FAQs

  
Ajax, Ancaster, Aurora, Burlington, Etobicoke, Georgetown, Halton Hills, King City, Markham, Milton, Newmarket, Nobleton, Oakville, Oshawa, Pickering, Scarborough, Stouffville, Thornhill, Toronto, Richmond Hill, Whitby, Woodbridge  

Our delivery fee is a flat rate of $12.50  

        
We deliver every Wednesday between 9am to 8pm. You will get a text notification for your delivery window and a text confirmation when the delivery has been made.

Please contact us no later than the evening before the day of delivery with any questions or concerns.

Please note that there may be delays that are out of our control such as weather, traffic and road closures. Our drivers will do everything to ensure prompt service, but unforeseen circumstances may occasionally cause delays. Our drivers will do their best to guarantee delivery times.   

        
We deliver using an insulated cooler bag, the meals will be handed to you or left by the door after ringing the doorbell.   

Please note If you will not be home to accept your meals, kindly call or email us to let us know and leave an insulated bag or cooler by your door so our driver(s) can place your meals inside.   

 
We recommend someone be available to receive your DelecTable plant-based meals at delivery. Please note: If you will not be home to accept your meals, kindly call or email us to let us know and leave an insulated bag or cooler with ice by your door so our driver(s) can place your meals inside. We recommend the plant-based meals be refrigerated within an hour of delivery. You will receive a text message upon delivery.     

        
Please provide us with detailed information such as your buzzer code and unit number and any other instructions so we can deliver your meals right to your door. If your concierge has to receive your delivery, please include instructions when you place your order if they have to transfer meals into a cooler bag you will be providing. Please notify your concierge of your order and ensure that they will accept food on your behalf and to notify you of the delivery. We will follow your delivery instructions if no one will be home to the best of our ability.     

        
Yes! If you have paid for the use of our insulated bags to be left at your door, please ensure they are available for our drivers to pick-up on your next delivery, so we may use them for your next order.   
If you will not be home, please leave your empty cooler bag(s) in a secure and visible place for our drivers or please leave the cooler bag with your concierge.
        
If cooler bags are not returned after two deliveries, your order will be delivered as per our usual delivery method until we receive the outstanding cooler bags. Please note: We sanitize all cooler bags!     

Unfortunately, delivery times are determined by the third party delivery company and they plan their routes according to their system.     

  
We will accept requests to change delivery address no later than Friday noon.     

        
If you do not see your city in our delivery area, please contact us to discuss any delivery options.